De-Escalation Fundamental Training

CPPS eLearning Program

A 19-minute eLearning course designed to provide an understanding of verbal de-escalation and equip learners with the skills needed to effectively manage potential incidents.

After completion of this course, learners will be able to:

  • Define conflict
  • Explain how conflict can develop
  • Explain how stress can cause an individual to escalate
  • Explain the two components of an individual’s communication
  • Explain the relationship between reason and emotion
  • Explain the fundamental principles for de-escalation
  • Explain the de-escalation approach of Calm, Connect, and Capitalize
  • Explain considerations for an individual’s personal safety mindset
  • Explore the concept of disengagement
  • Explain the use of situational awareness to decide whether to disengage
  • Practice the holistic de-escalation approach
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