de-escalation

As we empower individuals to build a strategy that protects their safety and security, it becomes apparent that it’s one thing to tell them what it means to be proactive, use empathy and de-escalate, but understanding how to apply the tools and techniques is another. The true challenge lies in empowering an individual to become critical stakeholders in a safe work environment, one that’s free from intimidation and violence. Without the benefits of training, one could easily find themselves immersed in a situation that seems unmanageable and out of control, which is the exact thing we are trying to prevent in the first place.